LEARN THE BRAND10 FRAMEWORK

CREATE YOUR BRAND10 EXPERIENCE

INCREASE LOYALTY AND BOOST PROFITS

Even if you have the best product in the marketplace, you will lose to a competitor's inferior offer if they deliver a better brand experience. 

It's a fact -- business that focus on their customer and exceed their expectations thrive in the marketplace. With Scala's Brand Experience Program, you'll build a clear pathway to make sure your customer walks past your competition to return to you. 

Gain a deep understanding of customer buying behaviours

Define what makes you stand out from your competition

Get coaching and feedback from your Brand10 experts

Clarify your brand experience in just one workshop

Streamline your message, align your team and succeed where others don't

Create a Brand10 Journey Plan that will boost sales and profitability

BOOK NOW

Brand Experience Workshop

Refine your CX, create a journey plan that works, and get coaching from our Brand10 experts to make sure you've got it right.

Upon completion of this microcredential course, participants will receive a Statement of Attainment nationally recognising the following units of competency:
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BSBLDR412 Communicate effectively as a workplace leader
BSBPEF502 Develop and use emotional intelligence
BSBLDR413 Lead effective workplace relationships

These units contribute to 25% of Scala’s BSB40520 Certificate IV in Leadership and Management
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Enabling a course credit into our engaging 12-month leadership program!

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Outcomes.

Participants.

Organisations.

• ​Ability to develop positive relationships and deeper connections between employees (support, understanding, empathy and communication)​
• Ability to have challenging conversations with others and diffuse conflict
• Ability to respond to change and handle stress more effectively 
• Improved job satisfaction and overall career success 
• Pathway to Cert IV Leadership & Management (25% course completed)​

• ​Improve workplace culture and employee engagement​
• Impact workforce efficiency and productivity
• Initiate growth, innovation, and creativity in the organisation and team members
• Enhanced organisational succession and management capability 
• Strengthen talent management

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Workshop Content.

Mindful Leadership.

Effective Communication.

Emotional Intelligence (EQ) principles and strategies, including:

• Self-awareness
• Self-management
• Social awareness
• Relationship management
• Developing positive work relationships
• Building trust and confidence in a team
• Developing EQ in others

• Effective leadership communication
• Developing positive connections and influence in a team including:
  • Interpersonal styles / Personality profiles
  • Feedback
  • Effective listening
  • Cultural and social sensitivity
  • Networking
  • Managing miscommunication and workplace conflicts

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Program Commitment.

• Full-Day engaging, high-impact workshop
• Online learning and assessment materials (3 Months to Complete):
  • ​Videos, resources, reading materials
  • Questions (related to workplace tasks)
  • ​Portfolio (Workplace documents, Templates provided if required)
  • Third Party Verification
• Ongoing Support
  • Online Group Sessions
  • ​Phone
  • Email
  • SMS
  • Face-to-Face​

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EXPRESS YOUR INTEREST

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