Your Journey Begins with Scala's
Customer Experience (CX) Retail
Development Program
Congratulations!
You are about to be involved in one of the most advanced retail development programs in Tasmania!
Scala (pronounced ˈskaːlaˈ) are proud to have been delivering a range of face-to-face and online retail and leadership programs for over a decade
Join our latest online retailer development program resulting in the attainment of the Nationally recognised Certificate III in Retail [SIR30216] qualification!
You are about to be involved in one of the most advanced retail development programs in Tasmania!
Scala (pronounced ˈskaːlaˈ) are proud to have been delivering a range of face-to-face and online retail and leadership programs for over a decade
Join our latest online retailer development program resulting in the attainment of the Nationally recognised Certificate III in Retail [SIR30216] qualification!
STUDENT ENGAGEMENT
During the sign up and engagement stage, our Student Support team will work directly with you to explain the program in detail, place you through our Welcome Module to explain all of the details, learn more about your prior experience and understand what you hope to get out of this program. When you are happy and all signed up - you will then commence your first of five levels!
Frequently Asked Questions (FAQ) section below has more information for you.
Frequently Asked Questions (FAQ) section below has more information for you.
COMPLETION
Throughout the engagement process and the following five levels you would have developed, applied and demonstrated a range of knowledge and skills relating to the retail sector. You will spend the time developing a Portfolio of Evidence that our assessors will deem competent (or not yet competent) and when you have successfully been deemed competent in all of the elements of our SIR30216 Certificate III in Retail qualification, you will complete your program with Scala!
On successful completion, students will receive an official, nationally recognised qualification from our CEO.
We look forward to having you on our journey and handing you a certificate when you complete!
On successful completion, students will receive an official, nationally recognised qualification from our CEO.
We look forward to having you on our journey and handing you a certificate when you complete!
Weekly Videos
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Engaging eLearning
Engaging content, videos, resources and training to #NextLevel your career.
Relevant Assessments
Relevant assessments throughout the course to keep you on track to complete.
Access on your Phone, Tablet and PC
WHAT TO EXPECT
INDIVIDUAL OUTCOMES
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ORGANISATIONAL OUTCOMES
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YOUR COMMITMENT
Please read carefully
- Eagerness to advance your career and take it to the #NextLevel!
- Able to dedicate 3-4 hours per month to undertake the learning and assessment requirements
- Have access to a phone, tablet or computer with internet to access your learning and assessment requirements
- Able to commit to your employer and Scala Institute for the 12-14 month duration
- Respond to contact and requests to remain engaged and up-to-date
WHY GET INVOLVED?
We believe that Service is one of the best industries to develop and apply the most transferable core life skills of any career you may have. From your ability to confidently communicate, work independently and within a team, understand how business works, through to problem solving and conflict management, your service career will set you up to succeed.
Statistics show that we are more likely to have over 7 different careers, not just jobs, in our lifetime. So as demographics change, business practices evolve, cultures transform and technology disrupts the world as we know it… Scala is here to take you on a journey to remain ahead of the curve and set you up to take the next step!
We ask that you go into the this program with Scala with an open mind. Whether you have just started, or you have had a long career in the industry, our development modules have been designed to ensure everyone participating will be engaged and empowered.
Statistics show that we are more likely to have over 7 different careers, not just jobs, in our lifetime. So as demographics change, business practices evolve, cultures transform and technology disrupts the world as we know it… Scala is here to take you on a journey to remain ahead of the curve and set you up to take the next step!
We ask that you go into the this program with Scala with an open mind. Whether you have just started, or you have had a long career in the industry, our development modules have been designed to ensure everyone participating will be engaged and empowered.
Frequently Asked Questions
Click on each heading below for further information and answers to our Frequently Asked Questions.
HOW do SCALA DELIVER AND ASSESS THE SIR30216 QUALIFICATION?
There are two phases of the Scala qualifications. Depending on your level of knowledge, skill and level of performance Scala will determine your individual 'Training Plan'. The Training Plan will explain the specifics of your qualification with Scala, such as the units of competency you will undertake and the methodology and timing of your training and assessment pathway.
However, the specific training and assessment methodology, approach and activities were developed by Scala Institute as part of an extensive consultation, design and validation process. Using the experience of the consultants at Scala Institute, Industry partners, employers and students Scala has developed an extensive Training and Assessment Strategy for the SIR30216 Certificate III in Retail qualification.
The below document will provide you with a great insight into the qualification and what may be required for you to participate and successfully receive a Scala qualification.
However, the specific training and assessment methodology, approach and activities were developed by Scala Institute as part of an extensive consultation, design and validation process. Using the experience of the consultants at Scala Institute, Industry partners, employers and students Scala has developed an extensive Training and Assessment Strategy for the SIR30216 Certificate III in Retail qualification.
The below document will provide you with a great insight into the qualification and what may be required for you to participate and successfully receive a Scala qualification.
WHO WILL BE JOINING ME IN MY PROGRAM?
Each course will have a mix of other employees from across the industry. Surround yourself with the wealth of knowledge from other participants and our facilitators to create a powerful learning environment.
Other participants may have ideas and experiences that help you grow, or you may have insight for others in the workshops to help them take the next step. Our experience has shown that everyone has something to gain from the large, mixed group of people who get involved!
Other participants may have ideas and experiences that help you grow, or you may have insight for others in the workshops to help them take the next step. Our experience has shown that everyone has something to gain from the large, mixed group of people who get involved!
I've been in retail for a long time, what is in it for me to get involved?
Absolutely!
This program was designed specifically to engage and develop experienced business & sales developers. Let's be frank, you've been in sales for a long time, you've attended many training sessions and learned a lot on the road and that's why this program is perfect for you. Spaced a 6-8 weeks apart, the perfect time for you to re-energise, re-empower and re-engage your focus and drive.
I'M NEW TO RETAIL, what is in it FOR ME to get involved?
We believe that a program that can engage even the most experienced participants, is also the ultimate program for individuals who are just entering the industry! Kick start your career by learning the techniques that are designed to achieve the ultimate in some of the most transferrable life skills on the planet!
Where can I find further detailed information as a student?
As registered students and/or trainees at the Scala Institute, there can be a lot to get your head around. Please familiarise yourself with the following documents to help you on your journey:
Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA
- The Student Handbook
- Training and Assessment Strategy
- Your Individual Training Plan
- Your specific Program Guide and Portfolio of Evidence Guides (sometimes they are employer specific)
Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA
WILL I RECEIVE A CERTIFICATE OR QUALIFICATION FOR THIS PROGRAM?
If you have entered into a formal training agreement with your employer to undertake a workplace traineeship and/or you have enrolled into a qualification or Unit of Competency with Scala Institute, then yes, you will be working towards attaining a Nationally Recognised qualification.
On the conclusion of part or all of your qualification, Scala will issue authentic, nationally recognised AQF (Australian Qualification Framework) documentation to its learners. The types of AQF documentation issued and their authenticity are explained here.
On the conclusion of part or all of your qualification, Scala will issue authentic, nationally recognised AQF (Australian Qualification Framework) documentation to its learners. The types of AQF documentation issued and their authenticity are explained here.
Statement of Attainment |
Testamur and Record of Results |
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A statement of attainment will only be issued if you successfully complete one or more units of competency or modules or an accredited short course, but do not meet the requirements for a qualification (as specified in your individual Training Plan).
The statement of attainment will list all of the units of competency or modules achieved in partial completion of your qualification. |
A testamur is defined by the AQF as 'an official certification document that confirms that a qualification has been awarded to an individual'. 'Testamurs' in this sense refer only to official documents that confirm that an AQF qualification has been awarded to an individual.
When you have successfully completed all of the required units of competency or modules (as specified in your individual Training Plan) you are entitled to receive the following AQF certification documentation on award of the qualification:
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The Authenticity of AQF Documents
Authenticity of AQF Documents
It is important that your qualification and/or Statement of Attainments are issued correctly, timely and are authentic (fraud proof).
As such, the following security measures will occur in relation to all AQF documentation that Scala Institute issues:
It is important that your qualification and/or Statement of Attainments are issued correctly, timely and are authentic (fraud proof).
As such, the following security measures will occur in relation to all AQF documentation that Scala Institute issues:
- The AQF documents can only be generated when an Assessor has deemed you competent and signed a declaration against one or more Units of Competency. Please refer to the Training and Assessment Strategy for your qualification for further information on how competency can be achieved and/or recognised.
- The AQF Documents can only be generated from Scala Institute's secure Student Management System, where a register of all AQF documents is maintained and accessible for validation.
- AQF Documentation will be sent directly to your registered email address from either:
- Scala Institute's Student Management System, or
- A Scala Institute employee with an email address ending in "@scala.edu.au"
- All AQF Documentation will contain a QR barcode directing you to a URL to validate AQF documentation authenticity directly. To validate the authenticity of AQF documents issued by Scala Institute you can:
- Scan the QR code on the AQF documentation, or
- You can access the QR URL directly by Clicking Here
- Simply enter the unique Credential Number and Surname of the Learner to confirm the Authenticity of the AQF document.
- AQF Documents issued prior to November 2018 that do not have a QR code, can be deemed authentic by:
- Confirming the Scala Institute CEO has personally signed the AQF Document(s) and,
- Enquiring directly with Scala Institute to confirm the authenticity of the award.
HOW LONG WILL IT TAKE TO COMPLETE?
Nominal Duration vs Expected Duration
In general, you will be provided with a 'Nominal Duration' by the Apprenticeship Network Provider (ANP) when you sign into the qualification. This nominal duration is the maximum amount of time that the Government expects you to complete the qualification. It takes into account the fact that you might be 'self-paced' learning and this can take some time to complete if you're doing it on your own and/or without much support.
As your RTO, Scala works closely with you and your employer to deliver and assess you within an 'Expected Duration' which is usually within 12-24 months! Our team will work with you at enrolment and throughout the program to review your individual Training Plan, which will give you a great indication of your expected duration. Keep in mind, the program is a competency based qualification, so if you demonstrate your knowledge and skill sooner, or you don't engage with your learning or assessments, this timeline will adjust accordingly.
So if you get told you have 48 months to finish and this freaks you out, don't worry, Scala has a different plan in mind to support you faster!
As your RTO, Scala works closely with you and your employer to deliver and assess you within an 'Expected Duration' which is usually within 12-24 months! Our team will work with you at enrolment and throughout the program to review your individual Training Plan, which will give you a great indication of your expected duration. Keep in mind, the program is a competency based qualification, so if you demonstrate your knowledge and skill sooner, or you don't engage with your learning or assessments, this timeline will adjust accordingly.
So if you get told you have 48 months to finish and this freaks you out, don't worry, Scala has a different plan in mind to support you faster!
WILL I NEED A UNIQUE STUDENT IDENTIFIER (USI)?
Yes!
Your USI links to an online account which contains all your training records which you have completed from 1 January 2015 onwards.
One of the main benefits of having a USI is having easy access to your training records and transcripts. When applying for a job or enrolling in further study, you often need to provide these records. You will be able to access your USI account online anytime from your:
Check out https://www.usi.gov.au/students for more information and to register for your free USI.
One of the main benefits of having a USI is having easy access to your training records and transcripts. When applying for a job or enrolling in further study, you often need to provide these records. You will be able to access your USI account online anytime from your:
- computer
- tablet
- smart phone
- give your USI to each training provider you study with
- view and update your details in your USI account
- view and download your training records and transcript
- manage which training providers can view your transcript
- manage which training providers can view and/or update your details in your USI account
Check out https://www.usi.gov.au/students for more information and to register for your free USI.
CAN I STILL PARTICIPATE IF I HAVE SPECIAL NEEDS OR LANGUAGE, LITERACY OR NUMERACY (LLN) CONSIDERATIONS?
On enrolment, students complete an enrolment form to advise Scala Institute of any special considerations and/or LLN requirements. For LLN specific concerns, the student can complete a further LLN assessment form to determine if their ability may be sufficient to participate and complete the qualification.
Students that may require specific, additional support may identify with the following:
· people whose first language is not English and who have not had access to English language classes
· people of Aboriginal and Torres Strait Islander origin
(because they may not speak English as a first language and may have had limited or disrupted schooling)
· people with limited or disrupted formal education
· people in older age groups who have not undertaken formal learning for some time
· people whose learning has been disrupted by disability
· people who have been unemployed for a period and may not have taken part in formal learning for some time
While Scala Institute does not have resources available to provide direct support to special needs, LLN or other considerations; students will be referred to external agencies for further assessment and support where necessary. In most instances, the student will be referred to the Apprenticeship Network Provider’s (ANP) "in training services" support program and/or 26TEN (https://26ten.tas.gov.au) that can assist with Language, Literacy and Numeracy specific requirements.
Where a student may not be certain of their special needs or LLN concerns on enrolment, support can be requested at any stage throughout the qualification. Scala Institute’s Student Support Team will work closely with each student to ensure they are comfortable, supported and progressing through their qualification through this support process. In most instances, the Training Plan and Assessment Tools will be reviewed and adjusted where required to further support learners’ specific needs.
Students that may require specific, additional support may identify with the following:
· people whose first language is not English and who have not had access to English language classes
· people of Aboriginal and Torres Strait Islander origin
(because they may not speak English as a first language and may have had limited or disrupted schooling)
· people with limited or disrupted formal education
· people in older age groups who have not undertaken formal learning for some time
· people whose learning has been disrupted by disability
· people who have been unemployed for a period and may not have taken part in formal learning for some time
While Scala Institute does not have resources available to provide direct support to special needs, LLN or other considerations; students will be referred to external agencies for further assessment and support where necessary. In most instances, the student will be referred to the Apprenticeship Network Provider’s (ANP) "in training services" support program and/or 26TEN (https://26ten.tas.gov.au) that can assist with Language, Literacy and Numeracy specific requirements.
Where a student may not be certain of their special needs or LLN concerns on enrolment, support can be requested at any stage throughout the qualification. Scala Institute’s Student Support Team will work closely with each student to ensure they are comfortable, supported and progressing through their qualification through this support process. In most instances, the Training Plan and Assessment Tools will be reviewed and adjusted where required to further support learners’ specific needs.
What Support or Referral Pathways can Scala Institute provide for trainees?
All Australian Trainees/Apprentices have access to support services from their Apprenticeship Network Provider (ANP). The Commonwealth Government ensures ANPs across Australia to provide "in training support" services to all commenced trainees and apprentices, providing assistance across a number of support areas, including:
Each Student has a Student Support Officer who will work closely with each student requiring specific assistance to ensure their experience is comfortable and enables each student to participate and complete their qualification within their capabilities!
Your experience at Scala Institute is our number one priority. We're here to assist in your development and career, so if you have any questions, concerns or feedback touch base with our support crew at anytime.
Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA
- mentoring, pastoral care, advice and information on additional training e.g. language, literacy and numeracy
- advice and guidance on specialised support options e.g. counselling, and
- working with State Training Authorities (STAs) regarding workplace issues, dispute resolution or regulatory matters.
Each Student has a Student Support Officer who will work closely with each student requiring specific assistance to ensure their experience is comfortable and enables each student to participate and complete their qualification within their capabilities!
Your experience at Scala Institute is our number one priority. We're here to assist in your development and career, so if you have any questions, concerns or feedback touch base with our support crew at anytime.
Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA
WHAT DO THE STUDENT SUPPORT TEAM ACTUALLY DO?
Great Question!
To help answer this question, here's an extract from our Support Teams job description!
Your Purpose at Scala
The Student Support and Field Officer guides and oversees the enrolment, engagement and completion of the students at Scala Institute. Their overarching purpose is to ensure the students are Educated, Engaged and Excited about the program they are completing.
Essentially, our Student Support Team will be on the ground, working next to you as you participate and complete your program with Scala.
Consisting of experienced, passionate and supportive individuals, our support team will:
As you can gather, the Student Support Team play a large role in your journey with Scala. We believe they are the reason our students have such a great experience and success in completing their program with us!
Consisting of experienced, passionate and supportive individuals, our support team will:
- Introduce themselves to you on enrolment
- Ensure you understand what the program and/or qualification is all about - ensuring you are making an informed decision to get involved
- Work with you to complete the enrolment process, including identifying any special needs or LLN requirements
- Work with you to access any external support services where required (e.g. The ANP "in training services" support program or 26TEN)
- Provide you with Course Credit and/or RPL application form (where requested)
- Liaise with your supervisors and Scala's trainers and assessors for additional training or assessment requirements (where necessary)
- Monitor your progress and touch base with you and/or your supervisor if you show any signs of becoming disengaged in your program
- Support your learning and assessment journey with Scala
- Work closely with you and your supervisors throughout each module to ensure you are progressing on schedule
- Support the collation and submission of your Portfolio of Evidence for the Scala Assessment Team
- Ensure your Training Plan is up-to-date and systematically reviewed with your employer
- Celebrate your successful completion!
As you can gather, the Student Support Team play a large role in your journey with Scala. We believe they are the reason our students have such a great experience and success in completing their program with us!
If your question was not answered here, please reach out to our friendly support team!
Clennett's Mitre 10
Our partnership with Clennett's is a fantastic example of how Scala approach their partnerships and the results achieved by our clients are nothing short of exceptional.
Designed, delivered, measured and assessed exclusively for Clennett's Mitre 10, the Mighty Helpful Development Program has taken their organisation and over 200 of their team to the Next Level... and we've only just begun!
Since 2017, Scala have facilitated over 200 hours of training, delivered dozens of team workshops, provided leadership consulting and integrated support to help drive and embed the impact across the organisation.
We are proud to partner with this incredible Tasmanian brand and success story.
Encompassing 4 stores and over 200 employees, Clennett's are now the largest provider of trade hardware in Southern Tasmania and that's not all, with additional return on investment including:
Designed, delivered, measured and assessed exclusively for Clennett's Mitre 10, the Mighty Helpful Development Program has taken their organisation and over 200 of their team to the Next Level... and we've only just begun!
Since 2017, Scala have facilitated over 200 hours of training, delivered dozens of team workshops, provided leadership consulting and integrated support to help drive and embed the impact across the organisation.
We are proud to partner with this incredible Tasmanian brand and success story.
Encompassing 4 stores and over 200 employees, Clennett's are now the largest provider of trade hardware in Southern Tasmania and that's not all, with additional return on investment including:
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