Info for Subway Students

Your Journey Begins with Subway and the Scala Institute

Congratulations! You're involved in one of the most advanced development programs in Tasmania!

The Develop & Prosper with Subway® Program has been created exclusively for the Live Long Enterprises group of Subway stores by the Scala Institute. Scala, a local Tasmanian Consulting and Registered Training Organisation (RTO), will be working closely with all employees across the 11 stores in Southern Tasmania through a series of face-to-face workshops, in-store activities and challenges!

Additionally, eligible employees will be paid to receive a Nationally recognised Certificate III in Retail (SIR30216) where they will participate and progress through a series of activities, observations and assessments to complete their traineeship!

The Develop & Prosper with Subway® program is about spending time with your colleagues from around the stores; sharing your ideas and experiences to improve the Customer Experience and, most importantly, enhance the most transferrable life skills you will need in your career!

Check out this short video on why transferrable skills are critical to your success in the future of work...

SOME INFORMATION FOR OUR PARTICIPANTS...

We believe that Service is one of the best industries to develop and apply the most transferable core life skills of any career you may have. From your ability to confidently communicate with customers and colleagues; work independently and within a team; to understand how business works; perform problem solving and conflict management; your service career will set you up to succeed!

Statistics show that we are more likely to have over 7 different careers, not just jobs, in our lifetime. So as generations adjust, business practices evolve, cultures transform and technology disrupts the world as we know it… Scala is here to take you on a journey to remain ahead of the curve and set you up to take the next step!

The Develop & Prosper with Subway® Program has been designed to offer two, concurrent phases depending on whether you are undertaking the Certificate III in Retail traineeship, or not, ALL employees will be invested in to participate and contribute to the first, exciting phase!

Phase One: Develop & Prosper Team Modules

A series of different ‘Development Modules’, including resources, learning activities and face-to-face (paid) workshops with your colleagues from around the stores, focusing on your industry and the transferable skills you will need now and into the future of your career. Throughout 2019, there will be 4 different workshops to attend; these workshops have been specifically designed to be fun, engaging and get you thinking about why, not just how, we do what we do.

Phase Two: Measurement and Assessment (for Certificate III in Retail trainees only)

Whilst you undertake the development modules, you will build a portfolio of evidence to demonstrate your knowledge, performance and skills to your employer and Scala Institute. Work with us and we will be able to formally accredit you towards the Nationally recognised Certificate III in Retail qualification as part of the program! See our Frequently Asked Questions below.

Keep in mind, it's one thing to say you can do something, it's another to be able to back it up. Scala are licensed (National RTO ID 60168) to do just that...

We ask that you go into the this program with Scala with an open mind. Whether you have just started, or you have had a long career in the industry, our development modules have been designed to ensure everyone participating will be engaged and empowered.

THE CERTIFICATE III IN RETAIL STUDENT JOURNEY

Our mission is to help you take yourself and your career to the next level. In order for you to remain engaged, we recognise that our programs need to be relevant, fun and empowering, so we have done our best to develop a program that delivers on this requirement. We look forward to getting you involved so you can find out how we do it!

Here's an overview of the standard Student Journey, from engagement to completion:

ENGAGEMENT

Whilst our Frequently Asked Questions (FAQ) section below has plenty of information for you, we feel it is important that we take the time to cover some important information before we get things going to ensure you are comfortable, informed and excited to start the journey with Scala.

During this initial engagement stage, our Student Support team will work directly with you to explain the program in detail, learn more about your prior experience and understand what you hope to get out of this program so we can make sure you have the best Training and Assessment Strategy to suit your needs. When you are happy and all signed up - you will then commence your first of five modules!

THE PROGRAM

MODULE ONE

Career and Service

The first module is all about understanding what the future of work and our transferrable life skills look like. Understanding where we are now, sets you up to prioritise your professional development journey while you work in this Service industry.

You will then delve into the world of branding, customers, service and everything in between!

Join us to develop the foundations of great customer experiences - a skill you will need in every career you have.

MODULE TWO

Communication and Complaints

You have probably noticed that the people you work with and the customers you serve are all so different!

During this module you will learn more about personality types, buying behaviours and how to use this skill to improve your ability to communicate with different people with ease!

With the foundations sorted, we will then spend time developing your complaint handling skills and ensuring you have the confidence to turn any upset customer around.

MODULE THREE

Knowledge and Sales

There's a huge difference between the money we earn and the profit that gets made in business. This module will develop some business awareness to further enhance our understanding of why it's important to develop good product knowledge and feel more confident in servicing customers every need to produce more profit. We call this 'Business 101' and you'll never regret learning more about what makes business tick!

Trust us when we say, Service is a hard industry and working for a profitable business pays back in more opportunity, fun and income as a result.

MODULE FOUR

Loyalty

It is one thing to bring a customer into your business and manage a transaction, however in reality this is only half the job. At the core of all successful service businesses is the ability to create repeat customers.

So while awesome customer service is at the core of all successful businesses, it is only possible through great teamwork and a strong support system. This module looks at a variety of ‘behind the scenes’ aspects that are consistent with great service businesses.

MODULE FIVE

WHS and Your Future

In a lot of cases, workplaces are not well enough equipped to deal with emergency or threatening situations, as they’d like to be.

Whilst Workplace Health & Safety (WHS) may seem like a dry topic, our Students unanimously agree this module helps them feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations!

As the module draws to conclusion, Scala aims to discuss the various elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

This final module really does focus on setting you up for the future... wherever that may lead you.

COMPLETION

Throughout the engagement process and the following five modules you would have developed, applied and demonstrated a range of knowledge and skills relating to the service sector. You will spend this time developing a Portfolio of Evidence that our assessors will have the opportunity to deem competent (or not yet competent) and when you have successfully been deemed competent in all of the Units of Competency of our SIR30216 Certificate III in Retail qualification, you will complete your program with Scala!

On successful completion, students will receive an official, nationally recognised Testamur and Record of Results from our CEO.

We look forward to having you on our journey and handing you a certificate when you complete!

Frequently Asked Questions

Click on each heading below for further information and answers to our Frequently Asked Questions.

HOW do SCALA DELIVER AND ASSESS THE SIR30216 QUALIFICATION?

There are two phases of the Scala qualifications. Depending on your level of knowledge, skill and level of performance Scala will determine your individual 'Training Plan'. The Training Plan will explain the specifics of your qualification with Scala, such as the units of competency you will undertake and the methodology and timing of your training and assessment pathway.

However, the specific training and assessment methodology, approach and activities were developed by Scala Institute as part of an extensive consultation, design and validation process. Using the experience of the consultants at Scala Institute, Industry partners, employers and students Scala has developed an extensive Training and Assessment Strategy for the SIR30216 Certificate III in Retail qualification.

The below document will provide you with a great insight into the qualification and what may be required for you to participate and successfully receive a Scala qualification.

Please refer to the general Student Info FAQ for further access to the Training and Assessment Strategy and Program Guide - scala.edu.au/students

CLICK HERE FOR INFO PACK

WHO WILL BE JOINING ME IN MY PROGRAM?

Each course will have a mix of other employees from across the industry. Surround yourself with the wealth of knowledge from other participants and our facilitators to create a powerful learning environment.

Other participants may have ideas and experiences that help you grow, or you may have insight for others in the workshops to help them take the next step. Our experience has shown that everyone has something to gain from the large, mixed group of people who get involved!

I've been in retail for a long time, what is in it for me to get involved?

Absolutely!

This program was designed specifically to engage and develop experienced business & sales developers. Let's be frank, you've been in sales for a long time, you've attended many training sessions and learned a lot on the road and that's why this program is perfect for you. Spaced a 6-8 weeks apart, the perfect time for you to re-energise, re-empower and re-engage your focus and drive.

I'M NEW TO RETAIL, what is in it FOR ME to get involved?

We believe that a program that can engage even the most experienced participants, is also the ultimate program for individuals who are just entering the industry! Kick start your career by learning the techniques that are designed to achieve the ultimate in some of the most transferrable life skills on the planet!

Where can I find further detailed information as a student?

As registered students and/or trainees at the Scala Institute, there can be a lot to get your head around. Please familiarise yourself with the following documents to help you on your journey:

The Student Handbook
Training and Assessment Strategy
Your Individual Training Plan
Your specific Program Guide and Portfolio of Evidence Guides (sometimes they are employer specific)

Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA

WILL I RECEIVE A CERTIFICATE OR QUALIFICATION FOR THIS PROGRAM?

If you have entered into a formal training agreement with your employer to undertake a workplace traineeship and/or you have enrolled into a qualification or Unit of Competency with Scala Institute, then yes, you will be working towards attaining a Nationally Recognised qualification.

On the conclusion of part or all of your qualification, Scala will issue authentic, nationally recognised AQF (Australian Qualification Framework) documentation to its learners. The types of AQF documentation issued and their authenticity are explained here.

Statement of Attainment

Testamur and Record of Results

A statement of attainment will only be issued if you successfully complete one or more units of competency or modules or an accredited short course, but do not meet the requirements for a qualification (as specified in your individual Training Plan).

The statement of attainment will list all of the units of competency or modules achieved in partial completion of your qualification.

A testamur is defined by the AQF as 'an official certification document that confirms that a qualification has been awarded to an individual'. 'Testamurs' in this sense refer only to official documents that confirm that an AQF qualification has been awarded to an individual.

When you have successfully completed all of the required units of competency or modules (as specified in your individual Training Plan) you are entitled to receive the following AQF certification documentation on award of the qualification:

a testamur, and
a record of results.

The Authenticity of AQF Documents

Authenticity of AQF Documents
It is important that your qualification and/or Statement of Attainments are issued correctly, timely and are authentic (fraud proof).

As such, the following security measures will occur in relation to all AQF documentation that Scala Institute issues:

The AQF documents can only be generated when an Assessor has deemed you competent and signed a declaration against one or more Units of Competency. Please refer to the Training and Assessment Strategy for your qualification for further information on how competency can be achieved and/or recognised.
The AQF Documents can only be generated from Scala Institute's secure Student Management System, where a register of all AQF documents is maintained and accessible for validation.
AQF Documentation will be sent directly to your registered email address from either:
1. Scala Institute's Student Management System which will be displayed as: "Scala Institute <notifications@wisenet.co>", or
2. A Scala Institute employee with an email address ending in "@scala.edu.au"
All AQF Documentation will contain a QR barcode directing you to a URL to validate AQF documentation authenticity directly. To validate the authenticity of AQF documents issued by Scala Institute you can:
1. Scan the QR code on the AQF documentation, or
2. You can access the QR URL directly by Clicking Here
3. Simply enter the unique Credential Number and Surname of the Learner to confirm the Authenticity of the AQF document
AQF Documents issued prior to November 2018 that do not have a QR code, can be deemed authentic by:
1. Manually accessing the Certificate Validation Portal directly by clicking here, or
2. Confirming the Scala Institute CEO has personally signed the AQF Document(s)
3. Enquiring directly that a copy of the Signed AQF Document(s) are kept securely against the Student Record
4. Enquiring that a corresponding AQF document template and certificate number exists in the Student Management System Credential Register

Scala's Credential Authenticity QR Code

HOW LONG WILL IT TAKE TO COMPLETE?

Nominal Duration vs Expected Duration

In general, you will be provided with a 'Nominal Duration' by the Apprenticeship Network Provider (ANP) when you sign into the qualification. This nominal duration is the maximum amount of time that the Government expects you to complete the qualification. It takes into account the fact that you might be 'self-paced' learning and this can take some time to complete if you're doing it on your own and/or without much support.

As your RTO, Scala works closely with you and your employer to deliver and assess you within an 'Expected Duration' which is usually within 12-24 months! Our team will work with you at enrollment and throughout the program to review your individual Training Plan, which will give you a great indication of your expected duration. Keep in mind, the program is a competency based qualification, so if you demonstrate your knowledge and skill sooner, or you don't engage with your learning or assessments, this timeline will adjust accordingly.

So if you get told you have 48 months to finish and this freaks you out, don't worry, Scala has a different plan in mind to support you faster!

WILL I NEED A UNIQUE STUDENT IDENTIFIER (USI)?

Yes!

Your USI links to an online account which contains all your training records which you have completed from 1 January 2015 onwards.
One of the main benefits of having a USI is having easy access to your training records and transcripts. When applying for a job or enrolling in further study, you often need to provide these records. You will be able to access your USI account online anytime from your:

computer
tablet
smart phone

Once you create your USI you will be able to:

give your USI to each training provider you study with
view and update your details in your USI account
view and download your training records and transcript
manage which training providers can view your transcript
manage which training providers can view and/or update your details in your USI account

Check out https://www.usi.gov.au/students for more information and to register for your free USI.

CAN I STILL PARTICIPATE IF I HAVE SPECIAL NEEDS OR LANGUAGE, LITERACY OR NUMERACY (LLN) CONSIDERATIONS?

On enrolment, students complete an enrolment form to advise Scala Institute of any special considerations and/or LLN requirements. For LLN specific concerns, the student can complete a further LLN assessment form to determine if their ability may be sufficient to participate and complete the qualification.

Students that may require specific, additional support may identify with the following:
·      people whose first language is not English and who have not had access to English language classes
·      people of Aboriginal and Torres Strait Islander origin
(because they may not speak English as a first language and may have had limited or disrupted schooling)
·      people with limited or disrupted formal education
·      people in older age groups who have not undertaken formal learning for some time
·      people whose learning has been disrupted by disability
·      people who have been unemployed for a period and may not have taken part in formal learning for some time

While Scala Institute does not have resources available to provide direct support to special needs, LLN or other considerations; students will be referred to external agencies for further assessment and support where necessary. In most instances, the student will be referred to the Apprenticeship Network Provider’s (ANP) "in training services" support program and/or 26TEN (https://26ten.tas.gov.au) that can assist with Language, Literacy and Numeracy specific requirements.

Where a student may not be certain of their special needs or LLN concerns on enrolment, support can be requested at any stage throughout the qualification. Scala Institute’s Student Support Team will work closely with each student to ensure they are comfortable, supported and progressing through their qualification through this support process. In most instances, the Training Plan and Assessment Tools will be reviewed and adjusted where required to further support learners’ specific needs.

What Support or Referral Pathways can Scala Institute provide for trainees?

All Australian Trainees/Apprentices have access to support services from their Apprenticeship Network Provider (ANP). The Commonwealth Government ensures ANPs across Australia to provide "in training support" services to all commenced trainees and apprentices, providing assistance across a number of support areas, including:

mentoring, pastoral care, advice and information on additional training e.g. language, literacy and numeracy
advice and guidance on specialised support options e.g. counselling, and
working with State Training Authorities (STAs) regarding workplace issues, dispute resolution or regulatory matters.

Each Student has a Student Support Officer who will work closely with each student requiring specific assistance to ensure their experience is comfortable and enables each student to participate and complete their qualification within their capabilities!

Your experience at Scala Institute is our number one priority. We're here to assist in your development and career, so if you have any questions, concerns or feedback touch base with our support crew at anytime.

Specific questions can be answered by our friendly team at TheTeam@Scala.edu.au or 1300 0 SCALA

WHAT DO THE STUDENT SUPPORT TEAM ACTUALLY DO?

Great Question!

To help answer this question, here's an extract from our Support Teams job description!

Your Purpose at Scala

The Student Support and Field Officer guides and oversees the enrolment, engagement and completion of the students at Scala Institute. Their overarching purpose is to ensure the students are Educated, Engaged and Excited about the program they are completing.

Essentially, our Student Support Team will be on the ground, working next to you as you participate and complete your program with Scala.

Consisting of experienced, passionate and supportive individuals, our support team will:

Introduce themselves to you on enrolment
Ensure you understand what the program and/or qualification is all about - ensuring you are making an informed decision to get involved
Work with you to complete the enrolment process, including identifying any special needs or LLN requirements
Work with you to access any external support services where required (e.g. The ANP "in training services" support program or 26TEN)
Provide you with Course Credit and/or RPL application form (where requested)
Liaise with your supervisors and Scala's trainers and assessors for additional training or assessment requirements (where necessary)
Monitor your progress and touch base with you and/or your supervisor if you show any signs of becoming disengaged in your program
Support your learning and assessment journey with Scala
Work closely with you and your supervisors throughout each module to ensure you are progressing on schedule
Support the collation and submission of your Portfolio of Evidence for the Scala Assessment Team
Ensure your Training Plan is up-to-date and systematically reviewed with your employer
Celebrate your successful completion!

As you can gather, the Student Support Team play a large role in your journey with Scala. We believe they are the reason our students have such a great experience and success in completing their program with us!

If your question was not answered here, please reach out to our friendly support team!

CONTACT STUDENT SUPPORT